The new flowers arrived today and, as usual, they look staggeringly gorgeous (I'll take a photo when I get home tonight and post it). Unfortunately the vase got broken during shipment. So I called their customer service number and told the lady who answered the phone that the flowers looked great but the vase was broken. I said I needed to arrange to send back the broken vase and get a replacement out. She said "never mind ... just throw away the old vase. We'll send you a new one out."
She didn't ask me my sooper-seekrit customer number. She didn't ask me my order number. She repeated my name, asked my ZIP Code, and verified that this was about the tulips I sent to Kathy. Now THAT'S customer service.
Now go buy some flowers. http://www.calyxandcorolla.com
UPDATE:


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